First my mobile dashboard is gone on my android, then logging on the desktop website, can't see anything on iot cloud. Please help. System status says normal
I've moved your topic yo a more suitable location on the forum.
Hi @alvergant. Thanks for your report. This incident is currently under investigation. It is tracked on the Arduino Cloud status page:
You can check back there to monitor the progress of resolving the incident.
I apologize for any inconvenience.
Good news! The system is now reported as being back to full functionality. Please give it another try and let us know if you still experience any problems.
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Hi, I'm not sure if its just me, but though the Iot service status says that these issues have been resolved, I am still suffering from poor iot connectivity between my various things. I have checked the obvious stuff, wifi connection, rebooted devices etc but there are still issues. My devices are taking a long time (sometimes half an hour} to refresh their parameters, this should be every few seconds or so.
Just to note that my things have been running for several months without issue and the code has remained static.
I had to pull down in the mobile app to refresh the dashboard, then it started updating properly (and still is). It couldn't be something that simple, could it? I hope that's all it is, but I'm guessing you did all that.
Sadly not, the mobile app, for me at least, has always needed a pull down refresh if it is left inactive. My issue is a bit different. I'm reading data from a solar inverter, 99.9% rock solid. A data string is read from the inverter and sent to the cloud. It is then read by other things and used to do stuff, heating, charging etc. I can see that the data string is being read correctly and presumably being sent to the cloud, but when I look at my other things that read the data string, the data string is stuck and not being updated (it should be updated every few seconds), quite important when their function depends on it.
(I'm only slightly above n00b, so take my questions/suggestions for what they're worth. 
)
Q: If you watch the Cloud Variables page for each of your things, are the values being updated for the "Inverter thing" and the other things?
Q: Have you tried using both the periodic and "on change" updating to see if either setting helps? When I started writing mine, that was a bit dodgy, now it's functioning OK where the dashboard is updated quickly when the Arduino changes the value.
Maybe try this? Create a variable to turn an LED widget on and off, have it run from a timer in your code to change the value every coupla seconds. I wonder if having a "keep alive" like this pushes the cloud to do more updates, as it knows something is "active"? I use such a thing with my setup - I turn an LED off on the Dashboard every few seconds as a visual indicator that my system is functioning.
There are some complaints out there describing what you are seeing from a short while ago, but in the end it was some kind of an outage where data wasn't being updated for sometimes hours, then it got better.
I see the status page says it's fixed, it maybe but I still have several devices down from that period and only one device working, Is this still being investigated?
My things seem to be up and running now (at least for the last couple of days). I did have an issue with the cloud roughly a week ago, where synching between my primary thing failed to the other devices depending upon it. A few days later things got a lot worse with poor synching across all devices. The original problem was cured by rebooting the primary thing, even though its variable was changing and could be seen on the cloud. Perhaps, if you haven't so far, reboot your whole fleet of devices, though I suspect you've done this already.
Sorry but I do not know whether the guys at Arduino are still looking at this.
Thanks for the suggestions, it is defo a cloud issue, I have a minutes past midnight timer that updates every minute (and synched every 30 secs) which should keep things things alive.
These are devices that have been running for many months issue, until the last week or so, so pretty sure the issue lies at the Arduino end.
Thanks for the reply. As you suspected, I have rebooted them. I think I am going to have to find a reliable solution, which I didn't want to do, I am keen to support the guys at Arduino, they have made a huge contribution to the IoT industry.
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