# Arduino Create Agent not working **URL:** \ **Category:** Cloud IoT\ **Created:** [June 4, 2024, 9:16pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065 "2024-06-04T21:16:37Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 4, 2024, 9:16pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/1 "2024-06-04T21:16:37Z")
Is anybody else encountering the same problem or am i really dumb i have installed the the Arduino Create Agent 5 maybe 10 times ![image](https://europe1.discourse-cdn.com/arduino/original/4X/e/1/7/e17c0fe93628125f4504c7bb39172433b272c31b.png) and i am still getting this message ![image](https://europe1.discourse-cdn.com/arduino/original/4X/c/0/8/c0888521c373a214fc4f30d8957e3da3c69e137b.png) **WHAT AM I DOING WRONG** i have been trying to use the Cloud for 2 months i don't know what to do & i almost at that point of giving up so if anybody **AND I MEAN ANYBODY** knows what i am doing wrong please let me know ---
**Author:** ![xfpd](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/xfpd/32/1120236_2.png) [@xfpd](https://forum.arduino.cc/u/xfpd)\ **Post date:** [June 4, 2024, 10:45pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/2 "2024-06-04T22:45:44Z")
Did you follow this link... > **[Install the Arduino Create Agent](https://support.arduino.cc/hc/en-us/articles/360014869820-Install-the-Arduino-Create-Agent)** > > To use Arduino Cloud on regular systems (Windows, macOS, and Linux), you need the Arduino Create Agent to connect your physical boards/devices to the Cloud. > Learn how to install the Arduino Create ... ---
**Author:** ![ptillisch](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@ptillisch](https://forum.arduino.cc/u/ptillisch)\ **Post date:** [June 5, 2024, 4:43am UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/3 "2024-06-05T04:43:36Z")
Hi @capt-dogbeard. I'm going to ask you to provide some additional information: - Which operating system are you using (e.g., "Windows")? - Which web browser are you using (e.g., "Safari")? ---
**Author:** ![pert](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/pert/32/217111_2.png) [@pert](https://forum.arduino.cc/u/pert)\ **Post date:** [June 5, 2024, 11:46am UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/4 "2024-06-05T11:46:22Z")
3 posts were split to a new topic: [Cloud Editor tells me to install Create Agent even though it is already](https://forum.arduino.cc/t/cloud-editor-tells-me-to-install-create-agent-even-though-it-is-already/1268265) ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 5, 2024, 9:17pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/5 "2024-06-05T21:17:11Z")
I'm using a Windows operating system and the web browser I'm using is Google Chrome ---
**Author:** ![ptillisch](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@ptillisch](https://forum.arduino.cc/u/ptillisch)\ **Post date:** [June 7, 2024, 9:59pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/6 "2024-06-07T21:59:57Z")
Do you see the [**Arduino Create Agent**](https://docs.arduino.cc/arduino-cloud/guides/cloud-editor/#install-create-agent) icon in the Windows "[notification area](https://support.microsoft.com/en-us/windows/customize-the-taskbar-notification-area-e159e8d2-9ac5-b2bd-61c5-bb63c1d437c3)"?: ![notification area icon screenshot](https://europe1.discourse-cdn.com/arduino/original/4X/3/5/e/35e0b752f6fe41e6931ef50697fb351143b7c781.png) The color of the icon on your computer might be different than in the graphic above, but it will look like an Arduino logo. ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 10, 2024, 7:47pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/7 "2024-06-10T19:47:24Z")
No, I do not see it ![image](https://europe1.discourse-cdn.com/arduino/original/4X/1/5/2/15207ac9357283f516f5322fdbf58171e86c282c.png) ---
**Author:** ![ptillisch](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@ptillisch](https://forum.arduino.cc/u/ptillisch)\ **Post date:** [June 10, 2024, 8:04pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/8 "2024-06-10T20:04:19Z")
I'm going to ask you to run [**Arduino Create Agent**](https://docs.arduino.cc/arduino-cloud/guides/cloud-editor/#install-create-agent) from the command line, then post the output in a reply here. * * * ❗ This procedure is not intended to solve the problem. The purpose is to gather more information. * * * Please do this: 1. If **Arduino Create Agent** is running, terminate it by clicking the Arduino icon in the Windows "[notification area](https://support.microsoft.com/en-us/windows/customize-the-taskbar-notification-area-e159e8d2-9ac5-b2bd-61c5-bb63c1d437c3)" and then selecting " **Quit Agent**" from the menu. 2. Right click the Windows "Start" button. A context menu will open. 3. Select " **Search**" from the menu. The Windows "Start" menu will open with a search field selected. 4. Type `windows powershell ise` in the search field. 5. Select " **Windows PowerShell ISE**" from the search results. A " **Windows PowerShell ISE**" window will open. 6. Type the following command: ```plaintext & "$Env:APPDATA\ArduinoCreateAgent\Arduino_Create_Agent.exe" 2>&1 | Out-String -Stream ``` 7. Press the **Enter** key. 8. Repeat the operation in Arduino Cloud, just as you did before when you encountered the problem. 9. Switch back to the " **Windows PowerShell ISE**" window. 10. Select **Edit \> Select All** from the **Windows PowerShell ISE** menus. All the text in the terminal panel of the window will be selected. 11. Select **Edit \> Copy** from the **Windows PowerShell ISE** menus. This will [copy](https://lifehacker.com/how-to-copy-cut-and-paste-for-beginners-5801525) the selected text to the clipboard. 12. Open a forum reply here by clicking the " **Reply**" button. 13. Click the **``** icon on the post composer toolbar. This will add the forum's code block markup ( **`````** ) to your reply to make sure the error messages are correctly formatted. ![Code block icon on toolbar](https://europe1.discourse-cdn.com/arduino/original/4X/f/3/4/f34b0ef2ecd107da4bf127b3c0bc1c28569e7fe0.png) 14. Press the **Ctrl** + **V** keyboard shortcut. This will [paste](https://lifehacker.com/how-to-copy-cut-and-paste-for-beginners-5801525) the output into the code block. 15. Move the cursor outside of the code block markup before you add any additional text to your reply. 16. Click the " **Reply**" button to post the output. * * * Please let me know if you have any questions or problems while following those instructions. ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 18, 2024, 7:11pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/10 "2024-06-18T19:11:16Z")
```arduino PS C:\Users\user345> & "$Env:APPDATA\ArduinoCreateAgent\Arduino_Create_Agent.exe" 2>&1 | Out-String -Stream Program 'Arduino_Create_Agent.exe' failed to run: The requested operation requires elevationAt line:1 char:1 + & "$Env:APPDATA\ArduinoCreateAgent\Arduino_Create_Agent.exe" 2>&1 | O ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. At line:1 char:1 + & "$Env:APPDATA\ArduinoCreateAgent\Arduino_Create_Agent.exe" 2>&1 | O ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ResourceUnavailable: (:) [], ApplicationFailedException + FullyQualifiedErrorId : NativeCommandFailed ``` ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 20, 2024, 8:02pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/11 "2024-06-20T20:02:54Z")
Still trying to find out why the **Arduino Create Agent** not working ---
**Author:** ![ptillisch](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@ptillisch](https://forum.arduino.cc/u/ptillisch)\ **Post date:** [June 21, 2024, 5:39am UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/12 "2024-06-21T05:39:16Z")
> [@capt-dogbeard](#): > > ```plaintext > Program 'Arduino_Create_Agent.exe' failed to run: The requested operation requires elevation > > ``` Do you have any idea about why this error might have occurred? I just tried it on a non-administrator Windows account on my computer and I was still able to run the command without any problems. Is there anything notable about the configuration of your computer? Is it being managed by a system administrator (as might be done with a computer provided at your workplace)? Which version of Windows are you using (e.g., "Windows 11")? ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 23, 2024, 9:06pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/13 "2024-06-23T21:06:16Z")
The version of Windows i am using is Edition) Windows 10 Home. Version)22H2 & i do not have any idea about why this error might have occurred and Is it not being managed by a system administrator ---
**Author:** ![ptillisch](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@ptillisch](https://forum.arduino.cc/u/ptillisch)\ **Post date:** [June 24, 2024, 3:10pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/14 "2024-06-24T15:10:00Z")
I tried it on my Windows 10 machine and it works fine for me there too. I'm wondering whether it is trying to run Arduino Create Agent itself that is causing the "`The requested operation requires elevation`" error, or the additional parts of the command that are necessary in order to cause it to print the debug logs. As an experiment to determine which it is, please try this modified version of the procedure for starting Arduino Create Agent from a PowerShell terminal: * * * ❗ This procedure is not intended to solve the problem. The purpose is to gather more information. * * * Please do this: 1. If **Arduino Create Agent** is running, terminate it by clicking the Arduino icon in the Windows "[notification area](https://support.microsoft.com/en-us/windows/customize-the-taskbar-notification-area-e159e8d2-9ac5-b2bd-61c5-bb63c1d437c3)" and then selecting " **Quit Agent**" from the menu. 2. Right click the Windows "Start" button. A context menu will open. 3. Select " **Search**" from the menu. The Windows "Start" menu will open with a search field selected. 4. Type `windows powershell ise` in the search field. 5. Select " **Windows PowerShell ISE**" from the search results. A " **Windows PowerShell ISE**" window will open. 6. Type the following command: ```plaintext & "$Env:APPDATA\ArduinoCreateAgent\Arduino_Create_Agent.exe" ``` 7. Press the **Enter** key. Does Arduino Create Agent run successfully when you do that (as indicated by the persistent presence of the icon in the Windows "[notification area](https://support.microsoft.com/en-us/windows/customize-the-taskbar-notification-area-e159e8d2-9ac5-b2bd-61c5-bb63c1d437c3)")? Do you see any error messages in the PowerShell terminal when you do that? * * * Please let me know if you have any questions or problems while following those instructions. ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 24, 2024, 6:21pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/15 "2024-06-24T18:21:35Z")
I do not see any error messages in the PowerShell terminal when i did do that. ![image](https://europe1.discourse-cdn.com/arduino/original/4X/f/2/b/f2bd6bb0c4dc54b20f4f209a50fa9944f22d79c7.png) and it is still not showing up, Did i not follow the direction correctly or did i installed it ( **Arduino Create Agent** ) incorrectly or something? ---
**Author:** ![ptillisch](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@ptillisch](https://forum.arduino.cc/u/ptillisch)\ **Post date:** [June 24, 2024, 11:30pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/16 "2024-06-24T23:30:02Z")
Let's try going at it in a different direction: [**Arduino Create Agent**](https://docs.arduino.cc/arduino-cloud/guides/cloud-editor/#install-create-agent) has a "crash report" mode where it generates a log file. I'm going to ask you to enable this "crash report" feature and then post the log file that is produced by **Arduino Create Agent** when you experience this problem. Unfortunately the crash report is not as informative as the logs we would get from the other procedure but hopefully they will provide the clue we need to understand why it is crashing. * * * ❗ This procedure is not intended to solve the problem. The purpose is to gather more information. * * * Please do this: ## A. Enable "Crash Report" Feature 1. If **Arduino Create Agent** is running, terminate it by clicking the Arduino icon in the Windows "[notification area](https://support.microsoft.com/en-us/windows/customize-the-taskbar-notification-area-e159e8d2-9ac5-b2bd-61c5-bb63c1d437c3)" and then selecting " **Quit Agent**" from the menu. 2. Use any text editor to open the **Arduino Create Agent** configuration file at this path: ```plaintext C:\Users\user345\AppData\Roaming\ArduinoCreateAgent\config.ini ``` ❗ If looking for it with your file manager or command line, note that the `AppData` folder is hidden by default. On [Windows " **File Explorer**"](https://support.microsoft.com/windows/find-and-open-file-explorer-ef370130-1cca-9dc5-e0df-2f7416fe1cb1), you can make it visible by opening the " **View**" menu, then checking the box next to " **☐ Hidden items**". 3. Change this line in the file: ```ini crashreport = false # enable crashreport logging ``` to this: ```ini crashreport = true # enable crashreport logging ``` 4. Save the file. ## B. Gather Logs 1. Start **Arduino Create Agent** as usual. 2. Perform the actions that create the problem, just as you did before. 3. Attach the `.log` file from the folder at the following path to a reply here on this forum thread: ```plaintext C:\Users\user345\.arduino-create\logs\ ``` You can do this by drag and dropping the file onto a reply, copy/pasting the file, or by clicking the upward pointing arrow icon ("Upload") on the post composer toolbar. * * * Please let me know if you have any questions or problems while following those instructions. ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 25, 2024, 6:08pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/17 "2024-06-25T18:08:26Z")
I can not find the arduino-create\logs\ even after Changing this line in the file: ```arduino crashreport = false # enable crashreport logging ``` to this: ```arduino crashreport = true # enable crashreport logging ``` ![image](https://europe1.discourse-cdn.com/arduino/original/4X/a/2/8/a285677882feb037edc39f467ea539e97e5f290c.png) ![image](https://europe1.discourse-cdn.com/arduino/original/4X/4/2/0/420f6898fc0cc06d30e4704f052120795d624e16.png) What did I do wrong & sorry if this it too much trouble for you and confusing as it is for me ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [June 27, 2024, 5:35pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/18 "2024-06-27T17:35:02Z")
was i supposes to do it in " **Windows PowerShell ISE**" & again sorry if this it too much trouble ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [July 1, 2024, 6:45pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/19 "2024-07-01T18:45:52Z")
how was i support to do this properly? ---
**Author:** ![capt-dogbeard](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/capt-dogbeard/32/1062692_2.png) [@capt-dogbeard](https://forum.arduino.cc/u/capt-dogbeard)\ **Post date:** [July 16, 2024, 6:44pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/20 "2024-07-16T18:44:26Z")
Just uninstalled and re-installed **Arduino Create Agent** to see if uninstalling and re-installing would work but it did not, again sorry if this it too much trouble for you and confusing as it is for me ---
**Author:** ![system](https://dub1.discourse-cdn.com/arduino/user_avatar/forum.arduino.cc/system/32/1140315_2.png) [@system](https://forum.arduino.cc/u/system)\ **Post date:** [January 12, 2025, 6:45pm UTC](https://forum.arduino.cc/t/arduino-create-agent-not-working/1268065/21 "2025-01-12T18:45:14Z")
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