Arduino desperately needs Phone Support

Arduino Store really needs phone support.

My order arrived damaged, and it's been almost three weeks of emailing Arduino Support but no replies.

Have escalated as best I can from here.
They are back in the morning.

Bob.

Phone support costs money - a lot of it. If Arduino Store added phone support, the price of the board would make them uncompetitive. Just buy another board and work on getting the first one replaced in the background.