arduino genuino MK1000 wont connect

hi when I try to connect my MK1000 chip to my computer I select the board but it says the device isn't recognized I tried reinstalling the ide but that did not help the port button is grayed out

how do I fix this?

There is a section specific to the MKR1000.

May I also recommend you read the posts near the top of the forum as they tell you what information will be useful to those trying to help you.

I presume you have installed the boards package for the MKR series in whatever OS you are using and said YES to any drivers that were offered ?