Arduino Giga r1 is not connecting to cloud iot

Development Tools Cloud IoT
1

every time i try to connect to my arduino it give me this error message and the board go to bootloader mode and changes port simultaneously with this error

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image1123×822 42.2 KB

2

Hi @aasaleh024. I'm going to ask you to provide some additional information that might help us to identify the problem.

:red_exclamation_mark: This procedure is not intended to solve the problem. The purpose is to gather more information.

Please do this:

  1. Start Arduino Cloud Agent if it is not already running.
  2. Click on the Arduino Cloud Agent icon (looks like an Arduino logo).
    ⓘ If you are using Windows, the icon will be in the "notification area". If you are using macOS, it will be in the "menu bar".
    A menu will open.
  3. Select "Open Debug Console" from the menu.
    The "Arduino Cloud Agent Debug Console" page will open in your browser.
  4. Click the third button from the right in the toolbar at the bottom of the "Arduino Cloud Agent Debug Console" page.
    A menu will open.
  5. Select "HIDE 'LIST' COMMANDS" from the menu.
  6. Click the "CLEAR LOG" button that is located near the bottom right corner of the "Arduino Cloud Agent Debug Console" window.
  7. Leaving the "Arduino Cloud Agent Debug Console" browser tab open, attempt to set up a new Arduino Cloud IoT Device via Arduino Cloud, just as you did before.
  8. Once the process fails, switch to the "Arduino Cloud Agent Debug Console" browser tab.
  9. Click the "EXPORT LOG" button in the bottom right corner of the "Arduino Cloud Agent Debug Console" window.
    A download of a file named agent-log.txt will start.
  10. Open the downloaded "agent-log.txt" file in any text editor.
  11. Press the Ctrl+A keyboard shortcut (Command+A for macOS users) to select all the text.
  12. Press the Ctrl+C keyboard shortcut (Command+C for macOS users).
    This will copy the selected text to the clipboard.
  13. Open a reply here on this forum topic by clicking the "Reply" button.
  14. Click the <CODE/> icon on the post composer toolbar. This will add the forum's code block markup (```) to your reply to make sure the output is correctly formatted.
    Code block icon on toolbar
    Code block icon on toolbar390×118 4.25 KB
  15. Press the Ctrl+V keyboard shortcut (Command+V for macOS users). This will paste the output into the code block.
  16. Move the cursor outside of the code block markup before you add any additional text to your reply.
  17. Click the "Reply" button to publish the post.

Please let us know if you have any questions or problems while following those instructions.

3

I am receiving the same problem, when i get to the add device menu it will identify the r1 giga and allow me to give it a name then this error will display. I have no problems adding an R4 wifi or nano esp32 but the giga always gives me this error.

4

Hi @siz85. I'm going to ask you to provide some additional information that might help us to identify the problem.

:red_exclamation_mark: This procedure is not intended to solve the problem. The purpose is to gather more information.

Please do this:

  1. Start Arduino Cloud Agent if it is not already running.
  2. Click on the Arduino Cloud Agent icon (looks like an Arduino logo).
    ⓘ If you are using Windows, the icon will be in the "notification area". If you are using macOS, it will be in the "menu bar".
    A menu will open.
  3. Select "Open Debug Console" from the menu.
    The "Arduino Cloud Agent Debug Console" page will open in your browser.
  4. Click the third button from the right in the toolbar at the bottom of the "Arduino Cloud Agent Debug Console" page.
    A menu will open.
  5. Select "HIDE 'LIST' COMMANDS" from the menu.
  6. Click the "CLEAR LOG" button that is located near the bottom right corner of the "Arduino Cloud Agent Debug Console" window.
  7. Leaving the "Arduino Cloud Agent Debug Console" browser tab open, attempt to set up a new Arduino Cloud IoT Device via Arduino Cloud, just as you did before.
  8. Once the process fails, switch to the "Arduino Cloud Agent Debug Console" browser tab.
  9. Click the "EXPORT LOG" button in the bottom right corner of the "Arduino Cloud Agent Debug Console" window.
    A download of a file named agent-log.txt will start.
  10. Open the downloaded "agent-log.txt" file in any text editor.
  11. Press the Ctrl+A keyboard shortcut (Command+A for macOS users) to select all the text.
  12. Press the Ctrl+C keyboard shortcut (Command+C for macOS users).
    This will copy the selected text to the clipboard.
  13. Open a reply here on this forum topic by clicking the "Reply" button.
  14. Click the <CODE/> icon on the post composer toolbar. This will add the forum's code block markup (```) to your reply to make sure the output is correctly formatted.
    Code block icon on toolbar
    Code block icon on toolbar390×118 4.25 KB
  15. Press the Ctrl+V keyboard shortcut (Command+V for macOS users). This will paste the output into the code block.
  16. Move the cursor outside of the code block markup before you add any additional text to your reply.
  17. Click the "Reply" button to publish the post.

Please let us know if you have any questions or problems while following those instructions.