Arduino IoT cloud last value is not updated

Hello everyone, I have a strange behavior with arduino IoT cloud API which is the changes that is sent from the device to the IoT cloud via mqqt is not reflected to the arduino IoT cloud API, although the changes is reflected to the dashboard(because of the WS not of the API).
I'm requesting the last value from the IoT cloud API via Properties List
or Property info which both are not accurate.
Is there a server problem that causes this issue?

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