Arduino IoT Cloud reliablility

[bigdingo]

I am experiencing an issue where my MKR 1500 NB boards run perfectly for a few days and then become disconnected and unresponsive.

I can tell the Void Loop() is still running so the board hasn't frozen/crashed.

Is there code that I can run perhaps every hour using millis() to refresh the connection?

Perhaps, disconnect and reconnect again?

Best,

M

[noobmastha]

Hi, Im using callback, if ArduinoCloud is disconnected, I reset my board and it connects again.. It works good for months now.. Btw its ESP8266, but never mind, the concept is the same.
add this to setup loop:

ArduinoCloud.addCallback(ArduinoIoTCloudEvent::DISCONNECT, doThisOnDisconnect);

and then make fuction

doThisOnDisconnect();

with command to reset the board.

[bigdingo]

Thank you for this @noobmastha

Do you reset by connecting the reset pin to a digital pin or do you do it in software?

Best,

M

[noobmastha]

I`m doing it in software, it is ESP.restart(); for Espressif chips, try to find something simmilar for your arduino board.
Cheers.

[Dozie]

Contact Arduino Tech Support via https://www.arduino.cc/en/contact-us/ to have your board's Ublox module firmware upgraded.

[bigdingo]

Thank you @noobmastha

I think you have been helpful on two of my posts now!

Best,

M

[bigdingo]

Hi @Dozie

Why do you say this? Is this a known issue?

Best,

Matt

[noobmastha]

Youre welcome, Its noob to noob solidarity

[Dozie]

@bigdingo your board might have an old Ublox firmware, the tech support will help you check this and assist you to upgrade to newer one that is more efficient.