Arduino not syncing with computer

hi, i recently got the arduino starter kit and i cannot get it to work. When i plugged the board in to the computer for the first time, there was supposed to be a new hardware popup, but there wasn’t. I checked the device manager and it wasn’t there. I tried a new cable and still it wouldn’t register. It would very much be appreciated if you could help. Thanks.

You can install the FTDI driver from http://www.ftdichip.com/Drivers/VCP.htm

i tried that it didn't work