Arduino plugged in but not connecting to laptop Win 10

I'm having trouble connecting my Arduino to my Laptop I tried all the troubleshooting steps there's even Led's on. but the Arduino website refuses to connect to it. any and all help is appreciated

control panel-device manager-action-add legacy hardware, then follow instructions. good luck!

Are you using the CREATE editor ?

Could you take a few moments to Learn How To Use The Forum.
Other general help and troubleshooting advice can be found here.
It will help you get the best out of the forum in the future.