I purchased an official Arduino Robot from a online retailer on Nov 30th, 2014. Strait out of the box, the robot hasn't operated as stated in the guide. The "hello user" program that instructs the user to name the robot and add other data doesn't work. The lcd screen glows when the robot is turned on, but that is all that happens. All the sketches related to the lcd screen don't function. The sketches load without an error, but the robot's lcd screen just glows.
The "motor test, melody, linefollow" seem to work fine. I am wondering if the lcd is defective or something else.
The retailer advised me to start here at this forum.