Arduino RP2040 problem configuring with IoT cloud

[kydo]

I think this is not the first time someone is writing about this, but I haven't found a solution that works for me so far

I have 2 RP2040 Connect boards that I try to connect to the IoT cloud, but with no success.
The device are correctly detected, but when I press the "Configure" button, it takes about 5 minutes and then i get the following message:

"

We were not able to configure your device
Something went wrong!
Please try to:

    Restart the Create Agent on the computer.
    Reconnect the device to the computer and make sure the power LED lights up.

"

I have of course tried the above recommendations, but nothing seems to fix the problem.

It is possible to upload a sketch using the Arduino IDE and the Web Editor, so I am not sure what is the problem

Is there any other way to configure the device in order to make it work with the IoT cloud?

[robertics]

I've had the same problem. The instructions here normally help.

[Dozie]

Factory reset the board following https://support.arduino.cc/hc/en-us/articles/4404168794514-Nano-RP2040-Connect-not-being-detected-on-USB-port
Secondly, uninstall the create agent and then reinstall it with admin rights, check https://support.arduino.cc/hc/en-us/articles/360014869820-Install-the-Arduino-Create-Agent and clear your browser's cache.
Follow this guide https://docs.arduino.cc/tutorials/nano-rp2040-connect/rp2040-iot-cloud to connect it to the cloud.

[kydo]

Thanks @robertics !

In the end nothing worked in my Ubuntu machine.
I tried running it on a mac and worked right away

[kydo]

Thanks @Dozie

In the end nothing worked in my Ubuntu machine.
I tried running it on a mac and worked right away.
Magic!

[ashutosh19_gmail.com]

The problem is also due to Antivirus enabled on the host machines which is often configured to scan the mass storage device, suggest to kindly disable the antivirus along with mass storage drive scan.