Arduino Uno not connecting to computer properly

I was working with my Arduino Uno board and the EasyVR shield. In the process of working with the VR software, somewhere along the way the board stopped connecting to the computer properly. It used to show up as "COM 3" under ports. I do not know what could have caused it to simply stop working.

I tried a different computer, different USB port on the computers, different USB A to USB B cord, uninstalling the software, restarting the computer, cancelling the task in task manager, and resetting the Arduino Uno.

I have read through many different forum topics and cannot figure out what I did or what I can do now. I know that it is possible for the "On" light to light up but have the rest of the board not function properly. Is it a problem with the board?

Thank you for your help! This is my first time using the Arduino Uno.