I got a new Arduino UNO R3 from an authorized distributor.
When I tried to connect it to my computer it appeared as "Device not recognized". I had had other arduino devices linked to my computer, so I already had the software, and they always worked perfectly.
I reinstalled the software and the drivers manually to make sure everyhing was ok. I tried to update the drivers to the "unknown device" in the device manager. However, it either says that the best drivers are already installed or, when I chose the "arduino.inf" file from the disk it says that is not compatible with the device.
I don't know if there is anything else that I can do and would appreciate some help.
Does this mean that my device or cable is damaged?