Arduino UNO R4 wifi Firmware Update Failure

Official Hardware UNO Family UNO R4 WiFi
6

Hi @mrtx321. I'm going to ask you to provide some additional information that might help us to identify the problem.

:exclamation: This procedure is not intended to solve the problem. The purpose is to gather more information.

Please do this:

  1. Start Arduino Cloud Agent if it is not already running.
    An icon that looks like an Arduino logo will appear in the Windows "notification area".
  2. Click on the icon in the Windows notification area.
    A menu will open.
  3. Select "Open Debug Console" from the menu.
    The "Arduino Cloud Agent Debug Console" page will open in your browser.
  4. Click the third button from the right in the toolbar at the bottom of the "Arduino Cloud Agent Debug Console" page.
    A menu will open.
  5. Select "HIDE 'LIST' COMMANDS" from the menu.
  6. Click the "CLEAR LOG" button that is located near the bottom right corner of the "Arduino Cloud Agent Debug Console" window.
  7. Leaving the "Arduino Cloud Agent Debug Console" browser tab open, attempt to set up a new Arduino Cloud IoT Device for your UNO R4 WiFi board via Arduino Cloud, just as you did before.
  8. Once the process fails, switch to the "Arduino Cloud Agent Debug Console" browser tab.
  9. Click the "EXPORT LOG" button in the bottom right corner of the "Arduino Cloud Agent Debug Console" window.
    A download of a file named agent-log.txt will start.
  10. Open the downloaded "agent-log.txt" file in any text editor.
  11. Press the Ctrl+A keyboard shortcut to select all the text.
  12. Press the Ctrl+C keyboard shortcut.
    This will copy the selected text to the clipboard.
  13. Open a forum reply here by clicking the "Reply" button.
  14. Click the <CODE/> icon on the post composer toolbar. This will add the forum's code block markup (```) to your reply to make sure the output is correctly formatted.
    Code block icon on toolbar
  15. Press the Ctrl+V keyboard shortcut. This will paste the output into the code block.
  16. Move the cursor outside of the code block markup before you add any additional text to your reply.
  17. Click the "Reply" button to post the output.

Please let me know if you have any questions or problems while following those instructions.

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