bad Arduino Uno board

I bought 5 Arduino Uno boards last week for our electronic club team at my college. It turned out that 4 of those work, but for the remaining one no serial port shows up :confused: . Is there any way I can contact Arduino store to return the bad board and get another one? This link on the website seems broken : https://store.arduino.cc/it/index.php?main_page=contact_us

Thank you.

If you are in the USA, http://store-usa.arduino.cc/pages/contact-us-store-support

Than you!