I think I'll have to make another boilerplate to deal with that, which happens a couple of times a week.
I try to point out that it helps everyone for the problem, and solution, to be publicly discussed. If they want to they can make a post and then PM me with a link to it, if they particularly want me to look at it. I have to say though, that when people do that, there are usually a lot of very helpful responses already made (while I'm asleep) which just proves how much more useful the forum is than trying to solve problems on a one-to-one basis.