Board Installation stops with error 13 - access denied

knherzog · October 31, 2022, 5:03pm

When trying to install esp32 as an admin in the Arduino IDE I get an internal error

Error: 13 INTERNAL: Cannot install tool esp32:riscv32-esp-elf-gcc@gcc8_4_0-esp-2021r2-patch3: moving extracted archive to destination dir: rename C:\Users\Knut\AppData\Local\Arduino15\tmp\package-1577178718\riscv32-esp-elf c:\Users\Knut\AppData\Local\Arduino15\packages\esp32\tools\riscv32-esp-elf-gcc\gcc8_4_0-esp-2021r2-patch3: Access is denied.

I run this a couple of times, making sure I am admin. i also checked the directories. they look fine. There should not be any access problem.

I have also tried to install other boards. That stopped with the same issue.

Any help is much appreciated.

ptillisch · October 31, 2022, 5:19pm

Hi @knherzog. This error is often caused by interference from your antivirus software.

Any experiment you can try is TEMPORARILY disabling your antivirus for a single installation to see if the problem goes away, then turn the antivirus back on.

If the problem doesn't occur with the antivirus off you will need to adjust the settings of your antivirus to put the appropriate file, folder, or process on the "allow list" so it doesn't interfere with compilation.

Please be cautious about working without an antivirus. This is only about temporarily disabling it for a quick test. If you don't feel comfortable doing that, fine. You can try going straight to configuring the antivirus to not interfere with the Arduino software.

I'm happy to say that an improvement was made recently which should cause the IDE to be more resilient to this type of interference:

github.com/arduino/arduino-cli

Copy package to destination if move failed during resource installation

arduino:master ← RangerCD:feat-copy-if-move-failed

opened 06:31AM - 22 Oct 22 UTC

RangerCD

+4 -1

## Please check if the PR fulfills these requirements See [how to contribute]…(https://arduino.github.io/arduino-cli/latest/CONTRIBUTING/) - [x] The PR has no duplicates (please search among the [Pull Requests](https://github.com/arduino/arduino-cli/pulls) before creating one) - [x] The PR follows [our contributing guidelines](https://arduino.github.io/arduino-cli/latest/CONTRIBUTING/#pull-requests) - [ ] Tests for the changes have been added (for bug fixes / features) - [ ] Docs have been added / updated (for bug fixes / features) - [ ] `UPGRADING.md` has been updated with a migration guide (for breaking changes) ## What kind of change does this PR introduce? This PR improves compatibility with antivirus software. ## What is the current behavior? CLI reports ``` Installing Seeeduino:CMSIS@5.7.0... Error during install: Cannot install tool Seeeduino:CMSIS@5.7.0: moving extracted archive to destination dir: rename C:\Users\XXX\AppData\Local\Arduino15\tmp\package-2842439214\ARM.CMSIS.5.7.0 c:\Users\XXX\AppData\Local\Arduino15\packages\Seeeduino\tools\CMSIS\5.7.0: Access is denied. ``` if an antivirus software is still scanning temp files when CLI trys to move them to destination dir. This is a common error if you are using an antivirus software, and there are lots of discussion. All previous suggestion is to disable antivirus temporarily. It's not a good solution because: - Disabling antivirus is risky, even just for a couple minutes to install a package, or you might forget to enable it again - User might not allowed to disable antivirus, due to security policy, especially in a lab Some related issues, all suggested to solve manually: - https://github.com/arduino/arduino-cli/issues/636 - https://github.com/arduino/arduino-cli/issues/723 - https://github.com/arduino/arduino-ide/issues/1352 - https://forum.arduino.cc/t/failed-to-install-platform/967472 ## What is the new behavior? CLI will try to copy temp files if move failed, no error will be reported even if antivirus is scanning temp files. To demonstrate new behavior, I've added debug logs in my demo and the output looks like: ``` Installing Seeeduino:CMSIS@5.7.0... +Failed to move dir +Copy succeeded Seeeduino:CMSIS@5.7.0 installed ``` ## Does this PR introduce a breaking change, and is [titled accordingly](https://arduino.github.io/arduino-cli/latest/CONTRIBUTING/#breaking)?  No ## Other information Copy takes a little bit more time than move, but it's only called if move failed. And it's definitely faster and safer than searching for error message, disabling antivirus, and rerun installation. Temp files will not be left permanently, they will be removed by `defer tempDir.RemoveAll()` [here](https://github.com/arduino/arduino-cli/blob/5efa9b5d3596d4dd88f16813d1018f3f60481b05/arduino/resources/install.go#L50).

However, that improvement hasn't propagated into an Arduino IDE build yet, so it won't be of immediate assistance.

knherzog · October 31, 2022, 7:44pm

Yes, that solved the issue. Thanks for the quick help.

ptillisch · October 31, 2022, 8:18pm

You are welcome. I'm glad it is working now. Thanks for taking the time to post an update!

Regards,
Per

markcdn · November 11, 2022, 2:48pm

Good Morning:
I downloaded the latest IDE yesterday (and donated). I have been trying to install the IDE ever since. I have been having the same problem and I am on the verge of giving up in abject despair.

Error: 13 INTERNAL: Cannot install tool arduino:avr-gcc@7.3.0-atmel3.6.1-arduino7: moving extracted archive to destination dir: rename C:\Users\Mark\AppData\Local\Arduino15\tmp\package-689175940\avr c:\Users\Mark\AppData\Local\Arduino15\packages\arduino\tools\avr-gcc\7.3.0-atmel3.6.1-arduino7: Access is denied.

I followed the link to github that you provided but I am having trouble understanding exactly what I am supposed to copy to where.

The source directory in the failed "rename" operation:
C:\Users\Mark\AppData\Local\Arduino15\tmp\package-689175940\avr
does not exist. In fact, when I come to:
C:\Users\Mark\AppData\Local\Arduino15\tmp
That is as far as it goes. There is nothing in this directory.

Any further advice is appreciated.
Mark

knherzog · November 11, 2022, 4:55pm

Have you stopped your antivirus during the install?
Manual copying won't help.

markcdn · November 11, 2022, 9:41pm

My system has been set up to not allow me to disable anti-virus.
Mark

ptillisch · November 13, 2022, 6:34am

Hi @markcdn

The link was more intended to share that progress is being made in this area, rather than with the expectation that users would manually apply that change to their IDE. However, that is possible if you want.

A tester build of Arduino IDE that uses the latest version of Arduino CLI happens to be available for download right now. This tester build offers the easiest way to get the fix I mentioned in my previous comment.

I'll provide instructions you can follow to download that tester build:

Hi again. A developer investigated the problem and identified a potential cause.

A fix has been prepared, but unfortunately we were never able to reproduce the fault despite quite some attempts. So we are hoping that you might be willing to help us out by testing the fix and letting us know whether the error still occurs.

Everyone is welcome to test, but the most conclusive results will be in the case where the error is produced reliably with the regular production version of the software. So please first test with Arduino IDE 2.0.1 (or the latest nightly build of Arduino IDE if you prefer) to make sure you are able to reproduce the error.

I'll provide the instructions for getting the tester build of Arduino IDE that has the proposed fix:

Sign in to your GitHub account.
(GitHub only allows downloads of the tester builds when you are signed in.)
Open this page in your browser:
https://github.com/arduino/arduino-ide/actions/runs/3444944271#artifacts
Click the "Windows_X86-64_zip" link under the "Artifacts" section of the page.
Wait for the download to finish.
Extract or install the downloaded file as usual.
Start the tester build of Arduino IDE you downloaded.

Please let me know whether the problem still occurs when you use that tester build.

system · May 12, 2023, 6:35am

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
IDE 2.0.0-RC3 with esp32 instalation Erro 13 IDE 2.x	4	4995	August 8, 2022
Acces is denied when trying to install thru board manager IDE 2.x	9	7374	November 1, 2021
Error when installing Arduino boards by Arduino from Board manager in Arduino IDE 2.0 beta 7 IDE 2.x	6	11548	December 17, 2021
Arduino package package installation IDE 1.x	2	1426	June 25, 2022
Failed to install platform IDE 2.x	11	21786	May 17, 2023

Board Installation stops with error 13 - access denied

Related topics