Bought a Starter Kit and didnt get any order number neither any mail back

Hello
I bought a Starter Kit some days ago and didnt get any order number neither any mail back. I checked my bank account and the payment it’s done. On my arduino profile page on the section “my orders” it says “You have not yet made any purchases.”. I have tried to contact someone on the Store Support form but i didnt get any answer back yet…
What should i do?

Try again? Not much forum moderators can do for you. You might also try The Arduino Team, contacts are on the home page. Or try a PM to them here in the forum.

Ok Thanks

Same problem here :(

And same problem here...

I've got a reply from shop@arduino.cc They asked me to confirm my address