Braccio++ Arduino board with shield flashing all red lights and displaying "please connect power"

Hi, I am a total newbie to all of this. I have connected the board with the Braccio++ kit to my Mac M2 and a power outlet; all I get is "please connect power" on the LCD screen. I have attempted to connect it to any power outlet and get the same results. I need help, please.

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Maybe the power supply is not allowing enough current.

Contact the company:

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