I have had that problem with pictures from my camera. I suspect it may be because the JPG has Exif data. If you convert the image to a PNG the problem will almost certainly go away.
And if you convert the PNG back to a different JPG you will probably be able to use the JPG also ![]()
This Image Guide may be of interest.
...R
PS. posting here is the right thing to do. PMs to volunteer moderators will not be appreciated.