Can't connect to BLE Shield v2.0

Hello
Unable to connect to my BLE Shield v2.0 with my arduino uno.

The LED on the shield is on, I have uploaded BLEFirmataSketch and tested with an iPhone 4s version IOS7 and iPad 3rd generation version 7.1.2 and nothing connected.

help me with this problem =(

anybody is here to help me..??

Which BLE shield are you using (post a link)?

Have you contacted the supplier?

thanks Roger for your reply.
I am using redbear BLE shield

http://redbearlab.com/bleshield/

this one....

but now my problem is solved, I contacted them.. Now everything is OK