Can't install Arduino Create agent on MacOS

delucadana · April 27, 2021, 7:36pm

MacOS 10.13.6, Safari 13.1.2, Arduino ADE 1.8.6. Was working fine with UNO and Arduino Create agent 1.1. Bought a UNO Wifi Rev 2 and the IOT cloud page says Arduino Create agent not found.
Downloaded Create Agent 1.2.2 but it won't install. I get the warning about installing internet downloaded software, hit OPEN and nothing happens. Agent icon does not appear in the top right menu bar, Agent is not running in Activity Monitor and it's icon doesn't show up in the Launcher window like the old Arduino Create Agent's icon did. I recently used CleanMyMac and I think it clobbered something. I tried using three different browsers (Safari, Opera and Firefox) and none of them will install the Arduino Create Agent plugin. Tried uninstalling the old agent 1.1 to no effect. Now I have no Agent and can't load a new one.

pert · April 27, 2021, 7:40pm

In order to make all relevant information available to the reader, I'll share a link to the other report about this at:

github.com/arduino/arduino-create-agent

Arduino Create Agent won't install

opened 01:43AM - 27 Apr 21 UTC

delucadana

type: imperfection

I have Arduino IDE 1.8.6 and had Arduino Create agent 1.1 running on my iMac. … It worked great with my Arduino Uno. Just bought a UNO WIFI R2 board and connected it (USB) to the same iMac running High Sierra 10.13.6. The board lights up and it's cycling through a rainbow of very bright LED colors. The IDE sees the board. Under the "**Tools**" menu it identifies it as "**Board: Arduino Uno Wifi Rev 2**" and Port: "**/dev/cu,usbmodemFD132 (Arduino Uno WiFi Rev 2)**". I went to Arduino IoT cloud using Safari 13.1.2 at URL https://create.arduino.cc/iot/things and clicked on **ASSOCIATE DEVICE**, then clicked **Set Up an Arduino Device**. It tells me "**Arduino Create Agent not found**" yet the Arduino Create Agent icon is sitting up in the menu bar indicating it's running. I checked with the Activity Monitor app and confirmed under the CPU tab that Arduino Create Agent was active. However the Arduino Create Agent running was version 1.1. The IOT cloud web page says I need to download and install the Arduino Create Agent plugin in order to upload sketches to the board. So I downloaded it, and noticed it was vers 1.2.2. Tried to install the new agent but got nothing except the warning that it was an application downloaded from internet. Clicked **OPEN** and nothing happens. The old Arduino Create agent was still running though. And IOT Cloud web page still says "**Arduino Create Agent not found**". Did a restart after the new install. No different. So figured I needed first to uninstall the old vers 1.1 Arduino Create Agent, which I did. Then ran the new agent installer again. Still no install. There's no feedback and the old agent vers 1.1 is no longer running, so I doubt even the original UNO will work anymore. The old agent had an icon in my launcher window that's gone now after the uninstall. No new icon has appeared for the new agent vers 1.2.2. Any ideas on what else I should try? Thanks. Sorry for the length but I'm trying to provide enough info so you don't have to ask for it.

pert · April 27, 2021, 7:46pm

@delucadana did you follow the instructions provided by umbynos here?:

github.com/arduino/arduino-create-agent

Arduino Create Agent won't install

opened 01:43AM - 27 Apr 21 UTC

delucadana

type: imperfection

I have Arduino IDE 1.8.6 and had Arduino Create agent 1.1 running on my iMac. … It worked great with my Arduino Uno. Just bought a UNO WIFI R2 board and connected it (USB) to the same iMac running High Sierra 10.13.6. The board lights up and it's cycling through a rainbow of very bright LED colors. The IDE sees the board. Under the "**Tools**" menu it identifies it as "**Board: Arduino Uno Wifi Rev 2**" and Port: "**/dev/cu,usbmodemFD132 (Arduino Uno WiFi Rev 2)**". I went to Arduino IoT cloud using Safari 13.1.2 at URL https://create.arduino.cc/iot/things and clicked on **ASSOCIATE DEVICE**, then clicked **Set Up an Arduino Device**. It tells me "**Arduino Create Agent not found**" yet the Arduino Create Agent icon is sitting up in the menu bar indicating it's running. I checked with the Activity Monitor app and confirmed under the CPU tab that Arduino Create Agent was active. However the Arduino Create Agent running was version 1.1. The IOT cloud web page says I need to download and install the Arduino Create Agent plugin in order to upload sketches to the board. So I downloaded it, and noticed it was vers 1.2.2. Tried to install the new agent but got nothing except the warning that it was an application downloaded from internet. Clicked **OPEN** and nothing happens. The old Arduino Create agent was still running though. And IOT Cloud web page still says "**Arduino Create Agent not found**". Did a restart after the new install. No different. So figured I needed first to uninstall the old vers 1.1 Arduino Create Agent, which I did. Then ran the new agent installer again. Still no install. There's no feedback and the old agent vers 1.1 is no longer running, so I doubt even the original UNO will work anymore. The old agent had an icon in my launcher window that's gone now after the uninstall. No new icon has appeared for the new agent vers 1.2.2. Any ideas on what else I should try? Thanks. Sorry for the length but I'm trying to provide enough info so you don't have to ask for it.

umbynos is very knowledgeable about the Create Agent, so this is definitely worth a try.

delucadana · April 30, 2021, 1:59am

I tried it on the PC and there's no problem. The Arduino Create Agent plugin installs (onto Edge borwser) and everything works as expected. I sent a note to the CleanMyMac support people to see if they know of anything needed to install a browser plugin that may have been deleted by their "junk" scan.

Ballscrewbob · April 30, 2021, 2:25pm

There were cases under WINDOWS that some cleaning tools deleted critical CREATE files.
In almost all cases a simple RE-INSTALL fixed those issues.

Not seen that issue under windows for a very long time so I can only assume that the issue with either CREATE of the cleaning program was fixed.
You have done the correct thing by seeking answers from both sides.

Note you may still have to UN-install the older damaged version to install a new copy.
Not always required but still the best method.

delucadana · May 1, 2021, 8:01pm

So what do I reinstall? I've reinstalled the Arduino Create Agent before and after uninstalling the previous agent. Since it's a browser plug-in I would like to reinstall the browser too which is Safari. However, I cannot find Safari in the Apple App Store as a separate downloadable app, I think because it's built into MAC OS.
I don't think that would help anyway based on the fact that the two other browsers failed in the same way so unlikely all three browsers were broken. I don't want to attempt reinstall of the entire MacOS.

delucadana · July 6, 2021, 3:40am

Trying again with new software. I downloaded latest Arduino IDE app and the Create Agent 1.2.3 for Safari. The same error occurs. It will not install. I get this screen:

double click the installer and get this screen:

Click Open and sometimes I get this screen:

When I try again I get:

It never installs.

system · November 3, 2021, 3:41am

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.

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Can't install Arduino Create agent on MacOS

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