Can't sign up from Mac computer

I have a student that I am teaching how to work on Arduino and he can not sign up from his Mac computer.

He menages it just fine from his other computer but from mac that he is usually working on it is impossible. It just constantly reports an error.

????

Any ideas?

Thank you

Please READ THIS POST to help you get the best out of the forum.

SIMPLE TROUBLESHOOTING.

These steps may also save you some unnecessary time and effort in the forum.

  • Always provide as much detail as possible to your issue it may be important.

  • If applicable provide your SKETCH inside CODE TAGS ( </> ) or a CREATE share link.

  • If applicable provide a schematic even if hand drawn.
    COMMON ISSUES

  • Check you have a COMMON GROUND where required.

  • Where possible use USB 2.0 ports or a USB 2.0 POWERED HUB to rule out USB 3.0 issues.

  • Try other computers where possible.

  • Try other USB leads where possible.

  • You may not have the correct driver installed. CH340/341 or CP2102

  • There may be a problem with the board check your wiring first.

  • Remove any items connected to pins 0 and 1.
    COMPUTER RELATED

  • Ensure you turn off any additional security / antivirus just to test.

  • There may be a problem with the PC try RESTARTING it.

  • You may be selecting the wrong COM port.

  • Avoid cloud/network based installations where possible OR ensure your Network/Cloud software is RUNNING.

  • Clear your browsers CACHE.

  • Close the IDE before using any other serial programs.

  • Preferably install IDE’s as ADMINISTRATOR or your OS equivalent

Performing the above actions may help resolve your problem without further help.

Bob.