Hi, I am trying too many times to subscribe for the Maker Plan. I can't access the "Add Payment Information" after I filled up the Billing Information, what should I do in order to subscribe?
There is likely something the app doesn't like in the billing info. I occasionally have that problem too. If there is anything unusual in your billing info, try to change it also check with your bank and CC records to see what is there. Switching to Paypal often helps.
Hi @m4cgineer. The Arduino Cloud developers have been notified of the problem. I'll post an update here when I receive news from them regarding a solution.
Hello again @m4cgineer. The developers have made a fix for the bug. Please try it again now and let us know if you still encounter any problems.
I apologize for any inconvenience this has caused.
It still doesn't work for me. I cannot add payment info. (Netherlands)
Also, I cannot rename a sketch at the moment.
I was going to subscribe but a bit weary about the quality of this product now...
I will try out the free product some more.
The error says my disk limit has been reached. This is my second sketch... And I cannot subscribe to pay to hopefully get my disk limit increased.
So... back to regular Arduino then 
Hi @bhorsting.
I apologize for this.
I want to be sure I understand the problem you are encountering so that we can effectively investigate it.
My understanding is that the problem that was reported by @m4cgineer results in a sequence like this:
- Initiate a plan upgrade, either by clicking the "UPGRADE PLAN" button on the "Plan Usage" page, or the "START NOW" button on the plans page.
The "Plan details" page opens:
- Click the "ADD BILLING INFORMATION" button on the "Plan details" page.
The "Billing information" page opens:
- Fill in your billing information in the fields on the "Billing information" page.
- Click the "ADD PAYMENT INFORMATION" in the "Billing information" page:
Instead of progressing to the "Payment" page as expected, the "Billing information" page just reloads, making it impossible to complete the plan upgrade process.
@bhorsting is that an accurate description of the problem you are encountering? Or are you encountering something different from that?
In my experience, the majority of storage usage is usually from "custom" libraries you have imported to your Arduino Cloud account. The size of the source code files in libraries is typically not very onerous, but the library developers sometimes add supplemental files to the libraries such as images or PDF documents that greatly increase the size of the library.
So my recommendation is for you to review the set of libraries you have imported to your account to see if there are any that are not needed. If so, you can remove them from your account to free up some of your storage allocation to allow you to continue to work on your projects. Keep in mind that all of the >7.5k libraries of the Arduino Library Manager are preinstalled in Arduino Cloud and those preinstalled libraries don't use up any of your storage allocation, so importing libraries to your account is only needed in certain rare cases where you need a library that is not in Library Manager.
I'll provide instructions you can follow to review your "custom" libraries and remove any that are not needed:
-
If you are not already, log in to your Arduino account:
https://login.arduino.cc/login -
Click the following link to open the list of your Arduino Cloud sketches in the web browser:
https://app.arduino.cc/sketches -
Click on any sketch, or use the CREATE > New sketch button to create a new sketch (it doesn't matter which sketch you open, we only need to open one in order to access Arduino Cloud Editor).
The sketch will open in Cloud Editor. -
Click the icon that looks like shelved books ("Libraries") in the bar on the left side of the Cloud Editor page.
The "Libraries" panel will open. -
Select the "Custom" tab from the "Libraries" panel.
-
You will see text near the top of the panel:
Show libraries for:
<board name>(where <board name> is the name of the board you have selected in Arduino Cloud Editor)
Click the board name in that text.
The text will now change to:Show libraries for:
ALL DEVICES -
Review the list of custom libraries that are shown in the "Libraries" panel.
-
If you see a library in the list you don't need, hover the mouse pointer over that item in the list.
A ⋮ icon will appear to the right of the library name. -
Click the ⋮ icon to the right of the library name.
A menu will open. -
Select "Delete Library" from the menu.
A "Delete custom library" dialog will open. -
Click the "YES, DELETE" button in the dialog.
-
Repeat steps 7-11 until you have removed all the libraries you don't need.
Please let us know if you have any questions or problems while following those instructions.
If there are libraries you do need, it might also be possible to reduce their storage usage by removing any unnecessary large supplemental files from the library. I am happy to provide guidance in doing that if you find it could be useful.
I suspect this is caused by the lack of storage space for you account. The rename process likely momentarily creates a copy of the sketch in your account, and so needs enough storage space to store that copy in order to complete the operation. So I recommend focusing on freeing up some space in your account right now. If you find that you are still unable to rename sketches even after you have some free space then we can investigate the problem further.
Indeed, that is an accurate description of the error i get trying to pay.
Thanks for following up on this! I understand the rename issue. It's just unfortunate I had to find out what the reason for it was by looking at the response from the backend in the logs.
I hope the payment form can be fixed soon so I can subscribe.
Thanks again,
Bas
Thanks for your report. I have notified the developers. Unfortunately we have not been able to reproduce the fault so they were only able to make a tentative fix. So your feedback is very valuable.
Hi, I've just retried from my phone and get exactly the same error. Let me know if I can help in any way.
Best regards
Bas
1 Like
Hello again @bhorsting.
The developers have fixed the bug. If you are still interested in upgrading your plan, please try again now and let us know if you still experience any problems.
Note that the fix I mentioned does not address (other than that you should no longer encounter it once you have an unlimited storage allocation) the other bug you reported:
I did some investigation on this, but ran into another problem that blocked me from filling up my storage allocation to reproduce the "disk limit reached" condition. So I'm waiting on a fix for that problem for now, but I hope to be able to follow up on this report.
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