Can't upload sketches to PC or Mac. Help doesn't work!!!!

I'm fascinated by the Open Source Arduino concept and purchased a Uno and starter kit.

I can't get the sketches from examples to upload/work on either my Mac (Mountain Lion) or PC (Windows 7).

I've read the troubleshooting solutions and they don't work either. They advise me to do things that don't match what I have on my screen.

Is there a way I can actually speak to someone who can walk me through this so I can get started?

If you can help me please call me on my cell: (917) 519-3490.

-Chris

This is the community self help forum. Nobody is paid, so I doubt that anyone will be calling you. Anyway, that looks like an international number to me.

Describe the symptoms and list the on-screen messages and someone will probably try to help you.

I think you should verify the proper COM port

Good luck