Cloud Agent not running

Software Web Editor
1

OS: Windows 11 23H2
H/W: 5800X3D w 32G RAM
Browser: Google Chrome 127.0.6533.100
Installed Version: ArduinoCloudAgent-1.6.1-windows-amd64-installer (ArduinoCloudAgent-1.6.1-windows-386-installer also does not work)

After installing and running Cloud Agent, nothing happens, and the icon does not appear in the system tray. I have tested various versions from 1.6.1 to 1.3.9 and also tried rebooting, but it still does not work. The following error occurs with all versions

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image967×441 22.8 KB

What can I do to resolve this issue?

2

can u try a clean stripped install? version interference?

4

For every installation, I run uninstall.exe and deleted the ArduinoCloudAgent, ArduinoCreateAgent folder in \AppData\Roaming\ but it did not work.

5

do you download it directly from the official link?

6

i tried official link
https://cloud.arduino.cc/download-agent

and also github

both didn't work

7

if there is any crash reports or data can share, pls share. send it in another post. also add the text directly, preferably in code tags

1 Like
8 
PS C:\Users\KJH> & "$Env:APPDATA\ArduinoCloudAgent\Arduino_Cloud_Agent.exe" 2>&1 | Out-String -Stream
Arduino_Cloud_Agent.exe : panic: runtime error: invalid memory address or nil pointer dereference
위치 줄:1 문자:1
+ & "$Env:APPDATA\ArduinoCloudAgent\Arduino_Cloud_Agent.exe" 2>&1 | Out ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (panic: runtime ...ter dereference:String) [], RemoteException
    + FullyQualifiedErrorId : NativeCommandError

[signal 0xc0000005 code=0x1 addr=0x20 pc=0xea5918]

goroutine 14 [running]:
fyne.io/systray.(*winTray).setIcon(0x16938e0, {0xc00007aae0?, 0x1aa93?})
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray_windows.go:238 +0xb8
fyne.io/systray.SetIcon({0x1635d80?, 0x0?, 0x0?})
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray_windows.go:901 +0xbe
fyne.io/systray.SetTemplateIcon(...)
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray_windows.go:912
github.com/arduino/arduino-create-agent/systray.(*Systray).start(0x1693380)
        D:/a/arduino-create-agent/arduino-create-agent/systray/systray_real.go:53 +0x34
fyne.io/systray.Register.func2()
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray.go:98 +0x2f
created by fyne.io/systray.Register in goroutine 1
        C:/Users/runneradmin/go/pkg/mod/fyne.io/systray@v1.10.0/systray.go:96 +0xb1
9

I changed "crashreport = true" in config.ini
but no crashreport generated in .arduino-create folder

10

Hi
can u try disabling the firewall, and giving admin permissions?

11

I disabled firewall and anti-virus and ran it with administrator privileges, but it didn't work

12

In order to make all relevant information available to any who are interested in this subject, I'll share a link to the formal bug report @magp720 submitted to the Arduino Cloud Agent developers:

Thanks for your report @magp720!

1 Like