Today, 11th October it has been one and half month since I placed an online order total over Indian rupees 13,707. I receive confirm email "Shipping will be done in next 7 working days" on 16th September."We apologies for the delay please let us know that if you can't receive the parcel by coming week then we will cancel your order and issue refund”. Still my refund has not been issued. I emailed CaT and received Mail Delivery Subsystem fail. To my surprise www.ComponentsAndTools.com website was down for three days. Now website up and running I sent then at least 10 emails they just ignore my mails no reply. I want my total money refund.
Purchase Order History 11th October
Date Added Order Status Comment
25/08/2016 Pending
25/08/2016 Payment Verification
28/08/2016 Processing Shipping will be done in next 7 working days. Purchase order ID #16498.
I placed order on 25/08/2016 today 31/10/2016 Two month now we didn't hear any feedback from your side regarding my purchase order Number: ID #16498 this is not acceptable. Last status update is on 11/10/2016 “handed over for shipping” on 27/10/2016 I sent email didn’t receive any reply. This is not acceptable I feel something is not ok. Please refund my money as soon as possible or I will be force to post this issue on Facebook social media etc.
Order History
Date Added Order Status Comment
25/08/2016 Pending
25/08/2016 Payment Verification
28/08/2016 Processing Shipping will be done in next 7 working days.
11/10/2016 Processed handed over for shipping.