CP21xx issues with appropriate download

Hi Folks,
I think am having a conflict between Intel's Active Management System and the installation of the drivers for the UART to Serial Bridge. I disabled the AMT in the Ports section of the device manager to no avail. The net-net is that the Firmware updater doesn't see my ESP WROOM-32 board. I'm stuck!!
Dave

Have you used a magnifying glass to confirm that the chip set is CP21xx and not one of the other two?