Let me say that I dont do support for PCB Europe...
There is even their mobile number on the website... more direct than this I can't imagine...
Shipping via post office anywhere in the world is risky and by trying to save a few euros you end up losing more money..
I ordered some stuff from holland and , like in italy, their tracking number is valid only until the package is in the country... after that you're on your own... 150 EUR of stuff is now gone and the seller told me that they are sorry for me but they cant do anything...
PCB europe does answer emails... i just got one from daniela with an invoice that I have to pay.... sometimes I wish I wouldnt get emails from them 
massimo