FYI:
Smartprojects/PCB europe is a GREAT and fantastic little company that is actually one of the main reasons that Arduino exists. They have made and distributed over 10,000 Arduino boards, all at a very high quality and a very low cost!!!
I have never heard of people having such problems with them. I am sure it will be resolved soon. In the meantime, remember that out of the many thousands of boards they have produced, there are very very very few problems. I myself have had my university purchase over $6,000 USD worth of Arduino from PCB Europe, without any problem whatsoever. Give them a call and see what's happening. I don't know what they cost in your country, but in my country lawyers charge about 10 Arduino's an hour. 
Daniel