I too have been waiting desperately for an answer from pcb-europe: I made an order on the 22nd of February, I've been patient for a while, my order had a 'pending' status on their website.
A month after I placed my order the status hadn't changed so I sent them several emails but none of them has been answered.
They might be a 'great and fantastic little company' when you order $6,000 worth of boards, but it seems to be different when you order just one board.
Ben