Ciao to Everybody.
First of all I'd like to recover everyone's confidence: Smart Projects exists!
We manage Arduino production and selling. We made more than 1000 invoices last year and we are at about 600 until now, the website counter is marking 1445 customers. We manage at least 5 customers a day and we are trying to make the best of we can for each one of You, not depending on the total of the order.
I would like to explain the biggest obstacles are slowing our job:
1- The website is in beta version, It doesn't manage well the VAT charge (and some customer don't help us, writing wrong numbers or leaving it empty).
2-my web provider mail manager cuts a lot of incoming mail.
3-some orders was registered in Paypal but not in the website.
With all this 'minor issues' i think we can solve your missing orders, sorry this happened.
Benoit, I found your transaction. You didn't provide a VAT number. Are You buying as individual or as a company?
In the first case You have to pay the Italian VAT (I'll send You the Paypal request), otherwise please provide us the VAT number, We will check it is allowed to intraEU transaction and We can ship the goods.
I wait for news from your side
Ciao
Gianluca
A note, people having problem to contact us, tried to write to our alternative address (smartprojects[at]tiscali [dot]it) or made a phone call