driver install fail

4 | Install the drivers

Installing drivers for the Arduino Uno with Windows7, Vista, or XP:

I followed instructions. to update driver using device manager. but it prompt error saying found install information, but fail install driver.
note: there is COM5 under "other device", not under LPT&COM. but COM5 is marked as !.

anyone has same issue? please help me out.

thx
Xianwu