lar3ry:
I don't know if you remember their ad.. "You have questions. We have answers."
I always found it was more like "You have questions. We have blank stares."
I don't remember the ad, but it is kind of sad. They are trying to re-invent themselves, but unfortunately, I'm not sure in the day of ebay, whether they will be able to survive. And getting skilled clerks is a problem....