EasyVR Commander

Hello!
When I try to connect EasyVR (with the shield for Arduino) to "EasyVR Commander" I get the following error: "EasyVR Shield/Bridge" device has been found, but the "bridge" software is not responding or it is outdated.
You need to manually download the updated "bridge" software to the device (see instructions)"

Could someone help me? I tried a lot on the internet but I have not found the solution. It's very important for my project "Wall-E"