Error message Can't upload files to Arduino Uno

I can not upload libraries to the Arduino Uno 4wd robot, I get an error message.

The computer is a:
DELL LATITUDE 3340 windows 10
while uploading led flash, then error message as seen below.
all connections seem to be correct, verified multiple times.
flash software 1.8.1.5 installed
USB DLL updated, the latest version

any help would be appreciated, thank you in advance

Error message
Arduino: 1.8.15 (Windows 10), Board: "Arduino Uno"

Sketch uses 2128 bytes (6%) of program storage space. Maximum is 32256 bytes.

Global variables use 52 bytes (2%) of dynamic memory, leaving 1996 bytes for local variables. Maximum is 2048 bytes.

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 1 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 2 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 3 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 4 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 5 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 6 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 7 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 8 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 9 of 10: not in sync: resp=0xba

avrdude: stk500_recv(): programmer is not responding

avrdude: stk500_getsync() attempt 10 of 10: not in sync: resp=0xba

Problem uploading to board. See Upload – Arduino Help Center for suggestions.

This report would have more information with
"Show verbose output during compilation"
option enabled in File -> Preferences.

BN: Arduino Uno board info
VID: 2341
PID: 0043
SN: 85035303038351806242

Remove any connections to pins 0 and 1 on your Arduino board. These pins are used for communication with your computer, including uploads. Connecting anything to these pins can interfere with uploads.

Make sure you have the correct board selected from the Arduino IDE's Tools > Board menu. Note that some boards have similar names, but are not interchangeable. Examples include "Arduino Uno" vs. "Arduino Uno WiFi" vs. "Arduino Uno WiFi Rev2".

Make sure you have selected the port of your Arduino board from the Arduino IDE's Tools > Port menu.

Sometimes the port will be labeled with the board name in the menu. Other times it will not. If you don’t know which port is your Arduino board, you can find it like this:

  1. Unplug your Arduino board from the computer.
  2. Select Tools > Port from the Arduino IDE's menus.
  3. Note the ports, if any, listed in the menu.
  4. Close the Tools menu. The ports list is only updated when the Tools menu is re-opened, so this step is essential.
  5. Plug your Arduino board into the computer.
  6. Select Tools > Port from the Arduino IDE's menus. - The new port listed in the menu is your Arduino board.