FINGERPRINT MEGA 2560 CANNOT READ FINGER

Do you understand this comment at the beginning of the code

// [color=red]Software serial for when you dont have a hardware serial port[/color]
// pin #2 is IN from sensor (GREEN wire)
// pin #3 is OUT from arduino  (WHITE wire)
// On Leonardo/Micro/Yun, use pins 8 & 9. [color=red]On Mega, just grab a hardware serialport[/color] 
[color=red]SoftwareSerial mySerial(10, 11);[/color]

They also sent say

// On Leonardo/Micro or others with hardware serial, use those! #0 is green wire, #1 is white
//Adafruit_Fingerprint finger = Adafruit_Fingerprint(&Serial1);

How is your sensor connected?