Fingerprint scanner (AD - 013)

There are a couple of manuals to the fingerprint scanner (AD - 013) on the official page:

From that link, here is what they call the manual:
http://www.adh-tech.com.tw/files/Fingerprint%20sensor%20module%20User%20Manual%20v1.0_2019-1-22--.pdf
And here are the schematics (red-wire: 3.3V, black: ground, green: RX, blue: TX, White & yellow: NC):
http://www.adh-tech.com.tw/files/AD-013%20Schematic.pdf
Further information is given on their webpage.

Apart from those files, it is incredibly difficult to find any help for the device. We are attaching it to the Arduino teensy 3.6, but we are not getting any luck getting any data from the device. We are trying to extract arrays or pictures for fingerprint analysis.

Any help is much appreciated

This

Installation & Troubleshooting
For problems with Arduino itself, NOT your project

seems pretty clear to me - how about you?

Sorry about the confusion TheMemberFormerlyKnownAsAWOL. I am new to this forum, & the post has now been moved to sensors, thanks ballscrewbob.

Any help with this post is still much appreciated.