You have to ask for the support for the modem (SARA-R410M) not for the arduino.
Whatsoever, it's a stupid game they play, so: https://xs.u-blox.com/sbha/SARA-R410M-02B-03-L0.0.00.00.05.12_A2.19_IP.zip
Hint: Be my ..... to ........ the software to your computer.
It wasn't me...