I just received a Giga, but have been unable to get it connected. When I power it up I only get a single power light (other videos I've seen appear to be showing a second light by Boot0). Windows does not appear to detect the device. I've tried multiple USB C cables, multiple windows 10 computers and a Mac. When I put it in DFU mode, it is detected though.
Any help would be appreciated.
Exactly the same here - just a single power light. Except I didn't try the DFU mode yet. I started with Windows 8.1, than Windows 10, than Windows 11 (brand new laptop). Different computers each time. Brand new Arduino Mega R1, brand new USB-C/USB-A cable (also tried a second one). I contacted the support, already got an answer and a lot of questions, which I answered an hour ago, so the answer from the support is of course not there yet.
Hi, follow the getting started page of GIGA R1 WiFi and also the cheatsheet of the board. If that doesn't help get in contact with us directly and we can help you with the troubleshooting of the board and identify what could be the reason.
The documentation is great. Unfortunately nothing helped so far. I even tried the prior versions of GIGA board packages.
Morning JoJo, I had previously reviewed all of the documentation and unfortunately that did not help. I'll follow up with the direct contact. Thanks you.
Exactly the same here, sent in direct support request just now.
Hello all, after you open a support ticket can you share the picture of the board, the serial number from the package and also the copy of the invoice for the purchase?
I've been able to get up and running and wanted to provide the learnings:
A batch of GIGA boards were shipped that did not have the Bootloader flashed on the board. This results in the board not connected when you plug in the USB cable.
There is a process to flash the boot loader - https://support.arduino.cc/hc/en-us/articles/7991505977116-Burn-the-bootloader-on-GIGA-R1-WiFi. I was successful in getting the two boards I have up and running with this method. Note: there is one discrepancy in the article (item 1 and item 4 - I successfully used the bootloader that was released with 4.0.6 board package (item 4)
Note: I still see a DFU error when flashing, however in the initial trial it successfully loaded the sketch.
step 7 of the instructions for that process says:
" For the Port selection, select your board."
well, I can't do that.... even when pressing the BOOT0 button when powering up, I still do not get a USB device to be seen by any PC. (whether or not the BOOT0 button is pressed at power on, I get a solid ON LED )
Issue resolved for me, the issue was how long I was pressing the BOOT0 button.
The instructions state:
"When the ON LED is lit, release the BOOT0 button."
This is not long enough, as the ON LED comes on immediately. I held the BOOT0 button for about 5 seconds and the STM32CubeProgrammer was able to see the board...
