Having issues to get the platform installed

[wolpi35]

Hi,

I am quite new with Arduino, I got an Arduino Uno already connected and was even able to compile code and upload it. Now with an Arduino MKR Zero Wifi 1010 I am having issues to get it working or better install the platform. When I tried (anyway if I use the administrator account or my own user) I get the following issue:

... snip
Failed to install platform: arduino:samd.
Error: 13 INTERNAL: Plattform konnte nicht installiert werden: installing platform arduino:samd@1.8.13: moving extracted archive to destination dir: rename C:\Users\stefan\AppData\Local\Arduino15\tmp\package-2427159355\ArduinoCore-samd C:\Users\stefan\AppData\Local\Arduino15\packages\arduino\hardware\samd\1.8.13: Access is denied.

When I check at the filesystem I notice that files below Arduino15 folder are write protected and even when I try to unprotect it, it is impossible to reach that. Ah, nearly forgot to say, I am using Windows 11. Below find my IDE and CLI version:

Version: 2.0.1
Datum: 2022-10-27T13:26:40.924Z
CLI Version: 0.28.0 [06fb1909]

Copyright © 2022 Arduino SA

I hope anybody can help, I searched at google already but did not find solutions for it.

Thanks and kind regards

Stefan

[wolpi35]

Today a message at my IDE appeared that I can update the IDE. After I completed this, I was able to choose the board and install the "driver"! At the end I was able to connect to the board with this version:

Version: 2.0.2
Datum: 2022-11-17T11:54:56.612Z
CLI Version: 0.29.0 [76251df9]

Copyright © 2022 Arduino SA

Regards

Stefan

[ptillisch]

Thanks for taking the time to post an update @wolpi35. I'm glad it is working now.

This error was usually caused by the on access scanning by an antivirus software interfering with the installation process by having a lock on the file at the time the IDE was attempting to move it.

@rangercd contributed an awesome fix that makes Arduino IDE resilient to that condition. That fix was included in the Arduino IDE 2.0.2 release.