Help needed please

First of all I am a complete novice in this so please bear that in mind when replying, thank you. I have just bought an Ultimaker 2 3D printer which I am trying to connect via USB 2.0 to a Windows 8.1 PC. I downloaded the Cura software and the device driver installation failed, the support team at Ultimaker have suggested that I install the Arduino Windows 8 driver seperately but I have no idea where to begin doing this and then getting the printer to talk to the PC so any help would be gratefully received, thank you. I apologise if I have posted in the wrong place, if so please direct me to the right place, thank you.

In this forum look for threads named similar to "Windows 8 issue" or "Windows 8 driver" and inspect them. Maybe you can find a working technique to solve the problem.