post how you have configured your serial monitor
what line-ending?
what did you really type into the send-field
write it again into the send-field of the serial monitor mark copy & paste into a code-section of a posting
add serial printing of what you send to BTserial
if (Serial.available())
{
c = Serial.read();
// do not send line end characters to the HM-10
if (c!=10 & c!=13 )
{
BTserial.write(c);
Serial.print(c);
}
to echo what was received
put what you want to print to BTSerial into a variable
so you can again send the exact same content to BTSerial and to Serial
char myCommand[] = "Exit";
BTserial.print(myCommand); // prints to app on phone
Serial.print(myCommand);