Hm10 AT commands not giving proper resonses

Hi guys.
I am trying to verify AT commands of hm10 BLE module, that is connected to arduino mega. The problem is I am not getting proper responses from AT commands.
Here I attached image of my BLE module and arduino serial monitor. I googled & I found that some fake hm10 ble are in market. So my thing also falls in same category.

AT+VERR? - Nothing is displayed
AT+NAMEHM10_MANI
After the above command I given AT+NAME? for this it is displaying as "NAME=?"
AT+HELP Giving some junk data
Please help me.

Here I attached image of my BLE module and arduino serial monitor.

No, you didn't. But, do NOT do that. We do NOT want to see pictures of text. Post the text AS TEXT.

Please help me.

We can't see your code or anything about the BLE module you are using or how it is connected (and powered), so we can't.