I can't connect to RP2040, Arduino IoT Cloud doesn't see it

Using Arduino IDE 1.x
1

The Arduino RP2040 Connect doesn't connect to Ardunio IoT Cloud. I've used the cloud service before, had trouble then, but made it through. I can see my old device (Arduino Nano 33 IoT), but when I try to set up a new device, it doesn't find the RP2040. What I have tried:

  • reset board
  • unplugged board
  • restarted Arduino Create Agent
  • reinstalled Arduino Create Agent
  • cleared cache
  • unblocked pop-ups
    Not sure what else to try, any ideas?
2

same

3

You can try these steps:

  1. Use one of the methods at https://support.arduino.cc/hc/en-us/articles/4404168794514-Nano-RP2040-Connect-not-being-detected-on-USB-port to reset the board (try each one of them)
  2. Use a different brower or install a new (updated) version of the one you have if clearing cache did not help.
  3. Use a data USB cable that you are sure works, that is fault free and is good quality.
  4. Uninstall the Create Agent https://support.arduino.cc/hc/en-us/articles/360014869840-Uninstall-the-Arduino-Create-Agent and then reinstall with admin rights https://support.arduino.cc/hc/en-us/articles/360014869820-Install-the-Arduino-Create-Agent
  5. Ensure that you remove the same device proviously added as a "device" in the IoT cloud.
  6. Try again to add the device (after checking if it works well with the IDE)
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