I get this error signing into web editor. It's been couple days now

{
"$id": 8,
"type": 6,
"message": "The transition errored",
"detail": {
"data": {
"id": "7d5rSPLE",
"code": "internal",
"status": 500,
"detail": "Internal Server Error [7IzjQedzWS-840418]"
},
"status": 500,
"config": {
"method": "GET",
"transformRequest": [
null
],
"transformResponse": [
null
],
"jsonpCallbackParam": "callback",
"url": "https://api2.arduino.cc/create/v1/users/me",
"headers": {
"Accept": "application/json, text/plain, /",
"Authorization": "Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6Ik5rUkVSalJFTWpBNFFqTXdNMFl3TXpSRFF6SkZOa0kxT0RkQlFVVTJNelpCUkRReFJqTXlOZyJ9.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.xsnoITI6cVJbqB-m4JOV0jayyVYbYLIMTGFlraPx444T0kTIxvMTLUn8qJNG3RQxUyxEaSNmv9xAsw8u7RSxLQn0yYTXYB--d-p1xFv3e6xSNlb3PQITtfo66bo6kKCmb4wxcnZBuemrw6xPV9VG7EE5o_uuV9dfBcomP_rRl8Bx3r89Mla9QF7HYk3mrngH-0E6J1U__-OO-FF_YLsEEen0wWOfZG3p-19Rb0_n9fKNFDXHlfZYGob3d5FfASrlKvAUfaarRZAPIAsa9J0MI4P5atNSQJ1hGxpn27fvrSybwrXc0VuUW4_AJFXp-AU6y7wYPfPGi4SvOX1ZczX_iA"
}
},
"statusText": "Internal Server Error",
"xhrStatus": "complete"
}
}

1 Like

yes their system is down and no answers back from support . nothing works can not even edit my sketches locally because I depend on local variables to be able to use the dash board ..

I am looking around to see if there is another service provider as this one has been down for a few days , at least four days now

2 Likes

Same issue here now, really frustrating - pay a subscription for this service...

1 Like

Yes, I am still unable to access the web editor and it has been a couple of days now.

Hi!

Are you still experiencing your issues? There was a service degradation during the weekend and that may have been the cause of them. Apologies for the inconvenience :bowing_man: .

In the case you want to get more information about the status of the platform or historical information about it, you can check the following page: https://status.arduino.cc/

Many thanks for checking. I created a new account and that worked so eliminated issues at my end. I reported that to the help desk and next day it was resolved.

Many thanks again.

Trevor Bird

1 Like

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