Im having trouble with downloading the Agent and With the port connecting for the hero board

I can't seem to figure out how to download the agent, I have watched videos and read instruction but nothing is working.It keeps telling me, "WE ARE NOT ABLE TO DETECT THE INSTALLED AGENT."And my other problem is the port connection,I purchased the 30 Days Lost In Space kit and am trying to connect the hero board to my mac book, but every time I try it doesn't let me even see or let alone select a port for my hero board's connection.It finds the board but no port.Please help.

I moved your topic to an appropriate forum category @hangilfoil.

In the future, please take some time to pick the forum category that best suits the subject of your topic. There is an "About the _____ category" topic at the top of each category that explains its purpose.

This is an important part of responsible forum usage, as explained in the "How to get the best out of this forum" guide. The guide contains a lot of other useful information. Please read it.

Thanks in advance for your cooperation.

Hi @hangilfoil. Do you see the Arduino Create Agent icon in the macOS menu bar at the top of your screen?:

image

The color of the icon on your computer might be different than in the graphic above, but it will look like an Arduino logo.

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