IoT Cloud - IoT33 Offline and Rebooting

Development Tools Cloud IoT
1

I signed up to the Maker 25 Things Package, connected my IoT 33, configured it on the IoT Cloud, added a Thing, Configured Network and a Varible uploaded the sketch.

The IoT 33 just cycles and cycles and never connects to the Cloud.

I can ping it while it is up.

The IoT 33 works perfectly with non cloud as a web server, and it has firmware 1.4.8 (Wifinana)

This is from the Serial Monitor

***** Arduino IoT Cloud - configuration info *****

Device ID: e725417e-9ad3-49c3-8781-b4f5d23a9ca9

MQTT Broker: mqtts-sa.iot.arduino.cc:8883

WiFi.status(): 0

Current WiFi Firmware: 1.4.8

Connected to "Home Wifi 3G"

***** Arduino IoT Cloud - configuration info *****

Device ID: e725417e-9ad3-49c3-8781-b4f5d23a9ca9

MQTT Broker: mqtts-sa.iot.arduino.cc:8883

WiFi.status(): 0

Current WiFi Firmware: 1.4.8

Connected to "Home Wifi 3G"

***** Arduino IoT Cloud - configuration info *****

Device ID: e725417e-9ad3-49c3-8781-b4f5d23a9ca9

MQTT Broker: mqtts-sa.iot.arduino.cc:8883

WiFi.status(): 0

Current WiFi Firmware: 1.4.8

Connected to "Home Wifi 3G"

***** Arduino IoT Cloud - configuration info *****

Device ID: e725417e-9ad3-49c3-8781-b4f5d23a9ca9

MQTT Broker: mqtts-sa.iot.arduino.cc:8883

WiFi.status(): 0

Current WiFi Firmware: 1.4.8

Connected to "Home Wifi 3G"

Connected to "Home Wifi 3G"

If anyone can help would be appreciated

2

Take a look at https://support.arduino.cc/hc/en-us/articles/360019355679-If-your-device-can-t-be-added-or-won-t-connect-to-IoT-Cloud. If the issue persist, contact Arduino Tech Support via Contact us.

3

@jrgoodwin i suspect the board is taking a bit too much to connect to the WiFi network and then the watchdog resets the board. Would you try to run ArduinoCloud with watchdog disabled ?

To do this you need to change this line in your setup function

ArduinoCloud.begin(ArduinoIoTPreferredConnection);

to this

ArduinoCloud.begin(ArduinoIoTPreferredConnection, false);
4

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