well it is refreshing to see someone from sparkfun saying something other than "check out what were offering"
but
I choose to spend my time other places than the support forum. You guys do a much better job than I can at support
this is not the sparkfun support forum, and maybe if you guys put a bit more effort into your forum threads I would not be as harsh
but just glancing through your forums there are endless amounts of support questions with zero replies, when I got my ubw32 I had tons of questions, but I never bothered to post there. Why should I? As it is most likely would be a waste for me to type and chances are no one is going to bother
maybe this is the discouraging aspect John was talking about? It sure as L is not encouraging, in fact It made me feel like I just got suckered into something (HA HA you bought a non standard PIC platform from us and good luck getting any help)
Im not saying you have to attack every question like your life depended on it, but some acknowledgment would be nice.
SO, some sort of community involvement, more so than just "we are", more support from your end, and some price restructuring (seriously 5$ for a CD4051??? 80$ for a china ripoff hakko that sells for 45$???) and I think we all can get along fine
till then expect me to continue to be a mouth 
ps: see that @ssh0le under my avatar, yea that was what your last staff member who posted here decided to call me, along with some other things
we really do not need name calling from a "professional" company now do we?
[edit]sorry for derailing your thread Smiley [/edit]