Library Manager won't download?

Development Tools IDE 1.x
1

Hi, trying to get the Arduino IDE library manager to download a library, a couple actually, and it won't complete a download. It just halts at Downloading library: , I've tried a few libraries, can anyone lend a hand? I'm trying to get WiFiNINA setup so I can access a sensor package and pump control wirelessly. Not sure where to start troubleshooting. So far I have tried:

Disabling Anti-Virus and firewall.
Switching default browser (from FireFox to Chrome).
Blowing out (deleting) the packages and cache folders.

None of which has resolved the issue. So any help I can get would be appreciated, thanks!

2

Please do this:

  • Close all Arduino IDE windows.
  • Start the Arduino IDE. (this was done to get a blank console pane)
  • Tools > Library Manager
  • Try to install a library
  • After the library installation hangs, click the "Close" button.
  • Click on the black console pane at the bottom of the Arduino IDE window.
  • Press Ctrl+A to select all the text.
  • Press Ctrl+C to copy the selected text to the clipboard.
  • Paste the copied text into a reply here, using code tags (</> button on the toolbar).

That might provide some information that we can use to help you.

3

Hi Pert,

Thanks for the offer of help, unfortunately I'm not able to close the Library Manager window. What happens is:

  • I attempt to start the library download by finding the library and clicking Install.
  • Installation hangs, so I click Cancel, sometimes (usually) the bar will shift up and the Close button will appear underneath. Clicking Close does nothing, the window just sits there and I'm forced to kill the process using Task Manager.

So, there's no console output to share, bummer.

4

Try starting the Arduino IDE from the command line. If using Windows run the "arduino_debug.exe" instead of the usual "arduino.exe". After the hang, check if there is any helpful output in the terminal you started the IDE from.

If you want better instructions on how to do this, just tell me which operating system you're using.

5

Here we go, I also uninstalled the Microsoft Store App version, and installed the version that "works," for most everyone after I found that the App version has issues. Sadly, this didn't resolve mine.

I should point out that the board download works fine, it's just the libraries that aren't. I was able to get a few installed for my board, but I had to download the ZIP files by hand and use the ZIP installer.

2020-08-27T01:40:07.240Z INFO c.a.u.n.FileDownloaderCache:92 [LibraryManager Update Thread] Cache folder C:\Users\<user name>\AppData\Local\Arduino15\cache
2020-08-27T01:40:07.260Z INFO c.a.u.n.FileDownloaderCache:112 [LibraryManager Update Thread] Number of file already in the cache 4
2020-08-27T01:40:07.278Z INFO c.a.u.n.FileDownloaderCache:149 [LibraryManager Update Thread] Get file cached is expire false, exist true, info FileCached{eTag='4e4f353a7c28cfb3b7ec6dc1f3cf1a17', lastETag='null', remoteURL='https://downloads.arduino.cc/libraries/library_index.json.gz', localPath='C:\Users\<user name>\AppData\Local\Arduino15\cache\downloads.arduino.cc\libraries\library_index.json.gz', md5='MD5:4e4f353a7c28cfb3b7ec6dc1f3cf1a17', createdAt='2020-08-26T18:34:38.343', cacheControl=CacheControl{maxAge=14400, isMustRevalidate=false, isNoCache=false, isNoStore=false}}
2020-08-27T01:40:07.296Z INFO c.a.u.n.FileDownloader:210 [LibraryManager Update Thread] No need to download using cached file: FileCached{eTag='4e4f353a7c28cfb3b7ec6dc1f3cf1a17', lastETag='null', remoteURL='https://downloads.arduino.cc/libraries/library_index.json.gz', localPath='C:\Users\<user name>\AppData\Local\Arduino15\cache\downloads.arduino.cc\libraries\library_index.json.gz', md5='MD5:4e4f353a7c28cfb3b7ec6dc1f3cf1a17', createdAt='2020-08-26T18:34:38.343', cacheControl=CacheControl{maxAge=14400, isMustRevalidate=false, isNoCache=false, isNoStore=false}}
2020-08-27T01:40:07.298Z INFO c.a.u.n.FileDownloader:174 [LibraryManager Update Thread] The file will be taken from the cache Optional[C:\Users\<user name>\AppData\Local\Arduino15\cache\downloads.arduino.cc\libraries\library_index.json.gz]
2020-08-27T01:40:07.415Z INFO c.a.u.n.FileDownloaderCache:149 [LibraryManager Update Thread] Get file cached is expire false, exist true, info FileCached{eTag='7edc149591f7d2b6628d924b506538b0', lastETag='null', remoteURL='https://downloads.arduino.cc/libraries/library_index.json.sig', localPath='C:\Users\<user name>\AppData\Local\Arduino15\cache\downloads.arduino.cc\libraries\library_index.json.sig', md5='MD5:7edc149591f7d2b6628d924b506538b0', createdAt='2020-08-26T18:34:38.672', cacheControl=CacheControl{maxAge=14400, isMustRevalidate=false, isNoCache=false, isNoStore=false}}
2020-08-27T01:40:07.417Z INFO c.a.u.n.FileDownloader:210 [LibraryManager Update Thread] No need to download using cached file: FileCached{eTag='7edc149591f7d2b6628d924b506538b0', lastETag='null', remoteURL='https://downloads.arduino.cc/libraries/library_index.json.sig', localPath='C:\Users\<user name>\AppData\Local\Arduino15\cache\downloads.arduino.cc\libraries\library_index.json.sig', md5='MD5:7edc149591f7d2b6628d924b506538b0', createdAt='2020-08-26T18:34:38.672', cacheControl=CacheControl{maxAge=14400, isMustRevalidate=false, isNoCache=false, isNoStore=false}}
2020-08-27T01:40:07.418Z INFO c.a.u.n.FileDownloader:174 [LibraryManager Update Thread] The file will be taken from the cache Optional[C:\Users\<user name>\AppData\Local\Arduino15\cache\downloads.arduino.cc\libraries\library_index.json.sig]
2020-08-27T01:40:07.584Z INFO c.a.c.DownloadableContributionsDownloader:227 [LibraryManager Update Thread] Signature verified. url=https://downloads.arduino.cc/libraries/library_index.json.sig, signature url=https://downloads.arduino.cc/libraries/library_index.json.sig, file to verify=C:\Users\<user name>\AppData\Local\Temp\library_index.json4690458321942612983.tmp, signature file=C:\Users\<user name>\AppData\Local\Temp\library_index.json.sig4408297769289596138.tmp
2020-08-27T01:40:24.431Z INFO c.a.u.n.FileDownloaderCache:131 [LibraryManager Installer Thread] The cache is not enable.

Nothing jumps out at me here..

Here's where I tried to start the download for the BLE library:

2020-08-27T01:40:24.434Z INFO c.a.u.n.HttpConnectionManager:153 [LibraryManager Installer Thread] Connect to http://downloads.arduino.cc/libraries/github.com/arduino-libraries/ArduinoBLE-1.1.3.zip, method=GET, request id=4525CCF9BD3E430C
2020-08-27T01:40:25.705Z INFO c.a.u.n.HttpConnectionManager:157 [LibraryManager Installer Thread] Request complete URL="http://downloads.arduino.cc/libraries/github.com/arduino-libraries/ArduinoBLE-1.1.3.zip", method=GET, response code=206, request id=4525CCF9BD3E430C, headers={null=[HTTP/1.1 206 Partial Content], Server=[cloudflare], Content-Range=[bytes 0-105157/105158], Last-Modified=[Mon, 29 Jun 2020 09:34:33 GMT], X-Amz-Cf-Id=[karMmR7n90Fnu_HuJhLRyT-OU2pJyt_UCfxaNwEPuJ_49wzG9b5DQw==], Set-Cookie=[__cfduid=d2d3b735908a2d2cf6c29a89657028b151598492426; expires=Sat, 26-Sep-20 01:40:26 GMT; path=/; domain=.arduino.cc; HttpOnly; SameSite=Lax], Content-Length=[105158], Age=[245439], cf-request-id=[04cf2bda930000ed8ba296f200000001], Content-Type=[application/zip], X-Cache=[Miss from cloudfront], CF-Ray=[5c9215a41e65ed8b-SJC], X-Amz-Cf-Pop=[SFO20-C1], Connection=[keep-alive], x-amz-version-id=[xh76u4yUhOEXar4M65Jk5BiE_An2aOe2], Date=[Thu, 27 Aug 2020 01:40:26 GMT], Via=[1.1 88734c1b1a8053ae83daf0f85731c788.cloudfront.net (CloudFront)], x-amz-replication-status=[COMPLETED], CF-Cache-Status=[HIT], Cache-Control=[private, max-age=14400], ETag=["6bfba008afd7ab7baa2f3eb093232fdc"], Vary=[Accept-Encoding], x-amz-request-id=[36D1A0529EE0F66E], alt-svc=[h3-27=":443"; ma=86400, h3-28=":443"; ma=86400, h3-29=":443"; ma=86400], x-amz-id-2=[VELvo+w6zMq+VSAfdzS0ILW8hH0ER2IT8ahTmFgBT0rdehc8L1SwnkpQFY13OEOq7uMp292ehjM=]}

And from here it stops, just dead stop. If I try to close the library window nothing happens, and I have to use Task Manager to kill the instance.